Support site - BrightspaceInstructors - English FAQWhy do I get an Access Denied message when I try to view Kaltura videos in Brightspace?

Why do I get an Access Denied message when I try to view Kaltura videos in Brightspace?

We recommend all users to update their browser to the latest version

You might see Access Denied message when trying to watch embedded Kaltura videos in Brightspace. We have found that this mostly occurs in older versions of browsers. We therefore recommend that you update your browser to the latest version. 

Please ensure your browser is updated to the latest version. Moreover, Firefox seems to experience the least amount of issues, since it automatically updates to the latest version. Please also try to open the video in Firefox. 

Workaround if you are unable to update your browser

To ensure all your students are able to see the video, please consider setting Kaltura Videos to open in a new tab. Click to see the steps to follow, depending on the way you've enclosed your Kaltura Videos in your course. 

2. Open stand alone Kaltura Videos in a New Tab

If you have placed your Kaltura Video via Add Existing > Add Kaltura Media, you need to Edit the video to open in a new tab. Please see below how.

  1. Navigate to your Kaltura Video in your course
  2. Click on the 3 dots and click on Edit

Select Open in a new tab and click on save.

As shown above, the video is no longer embedded and can be viewed in a new tab.