Instructor Support for Educational Systems

Wooclap support

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Wooclap is a platform that promotes interactivity and participation in classes, face-to-face or remotely. The tool offers a range of possibilities for feedback, voting, quizzing and engaging students in a playful way in their learning activities.  

Get started with Wooclap support

Navigate to to login. After login you will see a similar screen like below:

Wooclap - Google Chrome

Whenever you have a question, you can always contact the Wooclap support team or consult the documentation via the question mark in the right corner of your screen. After clicking on the question mark, a pop up screen will appear:

Wooclap - Google Chrome
  1. You can click on one of the How to's to quickly navigate to the most asked questions.
  2. Access the Wooclap knowledge base or search on specific topics
  3. And last but not least, you can ask your question directly to a Wooclap support employee via the Chat with us functionality.

I have a specific didactic question

In case you have a question on why or how to use Wooclap for educational purposes, please see the Teaching Support website or contact your faculty teaching support desk for more information.

I am having technical issues or have a general question that Wooclap support can not answer

In case you are experiencing issues with logging in or having other technical issues, please contact the ISSC Helpdesk via this form. They are able to assist you or re-route your question to a team that can help you.


Q: I logged into Wooclap after 24 April 20:30, but I can't see my old presentations. What should I do?

A: Try logging out once and logging in again. Please note: It might be best to close the browser completely and only then log in again. Possibly stored cookies and cache are blocking your data from loading properly.
Do you still see nothing after logging in again? Please contact us via the helpdesk portal.

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