Instructor Support for Educational Systems

Why do I get an Access Denied message when I try to view Kaltura videos in Brightspace?

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We recommend all users to update their browser to the latest version

You might see Access Denied message when trying to watch embedded Kaltura videos in Brightspace. We have found that this mostly occurs in older versions of browsers. We therefore recommend that you update your browser to the latest version. 

Please ensure your browser is updated to the latest version. Moreover, Firefox seems to experience the least amount of issues, since it automatically updates to the latest version. Please also try to open the video in Firefox. 

Workaround if you are unable to update your browser

To ensure all your students are able to see the video, please consider setting Kaltura Videos to open in a new tab. Click to see the steps to follow, depending on the way you've enclosed your Kaltura Videos in your course. 


  • Open an existing HTML file in your course and remove the embedded video
  • Or create a new HTML file

Place your cursor in the HTML file where you want to place a link to the video and:

  1. Click on the Insert Quicklink icon
  2. Scroll down and click on Add Kaltura Media

Navigate to the video you want to place in your course and click on </> Embed.

A link to your video will be placed, as shown above. From here you can proceed as usual and add text as desired.

Open stand alone Kaltura Videos in a New Tab

If you have placed your Kaltura Video via Add Existing > Add Kaltura Media, you need to Edit the video to open in a new tab. Please see below how.

  1. Navigate to your Kaltura Video in your course
  2. Click on the 3 dots and click on Edit

Select Open in a new tab and click on Save.

As shown above, the video is no longer embedded and can be viewed in a new tab.

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