This article covers the current known issues in Brightspace.
Last updated - 05/08/2020
Kaltura Media showing Access Denied error
Issue reported: 05/08/2020
Summary: Embedding Kaltura media in your course offering will sometimes result in an Access Denied error being shown instead.
When does this issue occur: This issue can occur when a Kaltura media item with a description is embedded into a course offering.
Cause: This issue is caused by an HTML parsing bug in Brightspace. At this time the bug is under investigation by our supplier's development teams.
Steps to reproduce: When embedding a Kaltura video through the 'Add Existing' >'Add Kaltura Media" options or through 'Create New' > 'HTML Document' > 'Insert Stuff' > 'Add Kaltura Media', the error message listed below may be displayed if the video contains a description.
Workaround: Removing the media description should resolve this issue. Descriptions have been made non-mandatory for the time being.
Current status: Issue is being investigated.
Issue reported: 23/01/2020
Summary: Font, color and style can not be copied and pasted within HTML files.
Cause: This issue is caused by a bug in the system. At this time the bug is under investigation by our supplier's development teams.
Issue fixed: 25/06/2020
When does the issue occur?
Steps to reproduce:
- Go to the Content area of your course
- Click on Edit of an existing HTML document
- Or create a new HTML document and select one of the templates.
- Select and copy formatted text (e.g. headings, bold or colored text).
- Paste the formatted text
Expected behavior: The copied text retains it's formatting.
Observed behavior: The text is pasted without formatting.
Workaround - Copy paste HTML code
Although the workaround is cumbersome, it is possible to retain the formatted text when you copy and paste the HTML source code.
Please follow the steps below if you want to copy and paste formatted text:
- Create or Edit an HTML document
- Click on the HTML Source Editor Icon </>
- Copy the HTML source code
- Paste the copied code as desired.
1.1. Workaround - External HTML converter
There is another workaround available, which makes things slightly easier.
- Copy all content to a text editor such as Microsoft Word. This will include any and all hyperlinks in the content.
- Make all desired changes.
- Copy the text from your text editor and paste it into a HTML-converter, such as https://wordhtml.com/
- Copy the source code generated by the converter and paste it into the HTML Source Code Editor in Brightspace.
This workaround does not guarantee 100% success, but aims to simplify HTML editing. Using third party tools such as the HTML-converter is always at your own risk.