Support site - BrightspaceStudents - English FAQWhy do I get an Access Denied message when I try to view Kaltura videos in Brightspace?

Why do I get an Access Denied message when I try to view Kaltura videos in Brightspace?

We recommend all users to update their browser to the latest version

You might see Access Denied message when trying to watch embedded Kaltura videos in Brightspace. We have found that this mostly occurs in older versions of browsers. We therefore recommend that you update your browser to the latest version. 

Please ensure your browser is updated to the latest version. Moreover, Firefox seems to experience the least amount of issues, since it automatically updates to the latest version. Please also try to open the video in Firefox.